Privacy Policy

Why we ask for your personal information?

Zero Carbon Group is committed to keeping your details private.

Our primary and the only purpose for collecting your personal information is to be able to create Victorian Energy Efficiency Certificates (VEECs) through the Victorian Energy Efficiency Scheme (also known as Energy Saving Incentive) administered by the Essential Services Commission. Zero Carbon Group can only create VEECs when consumers assign their rights to us to create such certificates and in turn agree to receive an identifiable benefit, such as an incentive.

We must disclose information you provide to us to the Essential Services Commission for the purpose of creating VEECs under the Victorian Energy Efficiency Act 2007 and for related verification, audit and scheme monitoring purposes.

Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your incentive and may also provide you with our monthly newsletter. Any of the information we collect from you may be used in one of the following ways:

- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To send special offers and new product information

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Changes to our Privacy Policy

If we decide to update our privacy policy, we will post those changes on this page.

Contact Us

If there are any questions regarding this privacy policy you may contact us using the information below.

T: (03) 9088 3132